Notifications

MentorStack can reach you in four ways: the in-app bell, email, a Slack or Teams direct message, and browser push. You don't have to use all of them, and which ones apply depends on what your organization has connected.

The Notification Bell

The bell icon in the top navigation shows your unread count and opens a dropdown of recent activity, split into an Unread and an All tab. Notifications are grouped by what triggered them: match status changes, meetings, goals, engagement alerts, reflections, surveys, badges, and system messages. For a longer history than the dropdown holds, open the full Notifications page from the bell.

Engagement Alerts

MentorStack watches for a match that has gone quiet. Any meaningful step from either participant counts as activity, for example sending a message, scheduling, rescheduling, or wrapping up a meeting, creating or completing a goal, completing a milestone or action item, submitting a reflection, or resuming a paused match. MentorStack compares the most recent of these against your organization's inactivity threshold, 14 days by default.

When a match crosses that threshold, both participants get an in-app Engagement Alert, plus a push notification or a Slack/Teams DM if you have those enabled, at most once a week while the match stays inactive. The match also appears on your admin's at-risk list, where an admin can send a one-click nudge that emails and notifies both participants again.

Invitation Notices

Admins get one in-app notice, and one email, on the day invitations to their organization expire without being accepted. People with an open invitation get one reminder email in the 48 hours before it expires. See Managing Members for how to resend an invitation.

Email

MentorStack also sends some of these same events by email. Email is separate from the preference switches below and has no per-type opt-out today, so turning a category off still leaves its email arriving.

Notification Preferences

From Settings → Notifications, a Your Notification Preferences card lets you turn six kinds of event on or off. Each switch controls two channels together, browser push and your Slack or Teams DM, so there is no way to mute one and keep the other. The bell is not affected: it always shows everything, so a muted event is still there when you open it.

• Match Status Changes: when a new one-to-one match is created for you, when a match is accepted or declined, and when a circle facilitator changes. The new-match notice is prepared for release and not yet verified in production. If you need to accept the match, it says so and links to it. If someone else must accept first, it tells you that they will review it and that you will hear when they do. A decline still reaches the bell and push, but deliberately not the Slack or Teams DM, because a rejection reads differently in a shared work chat than in a notification tray.
• Meeting Reminders: when a meeting is coming up, or when a recap or action item is ready
• Goal Milestones: when a goal or milestone is completed. If you are the mentor, you get a prompt to reflect on what you noticed; everyone else gets a plain milestone notification.
• Engagement Alerts: when a match becomes inactive, sent to both participants and repeating at most once a week while it stays inactive
• Reflections: when your mentee shares a reflection about your mentoring
• Surveys: when a new survey is ready for your feedback

Account and compliance messages, such as billing notices, data requests, AI credit warnings, and expired-invitation notices for admins, are always sent and cannot be turned off.

This card only appears once your admin has connected Slack or Teams, which needs the Starter plan or higher. Until then there is nothing to adjust, and you will receive every category by default. If your organization has not connected either, an admin can do so from the same Settings page.

Push Notifications and the Installable App

MentorStack works as an installable app (a PWA). On Android or desktop, an install banner offers quick access and message alerts; on iPhone, add it manually from Safari's Share menu, then Add to Home Screen.

Once installed, or even in a regular browser tab, you can turn on push notifications from Settings. Your browser will ask you to grant notification permission, so decide before you click, since you generally only get one chance to grant it per device. Once enabled, each subscribed device is listed under Push Notification Devices, where you can remove one at any time, for example after retiring an old phone or laptop.