Skip to main content

Acceptable Use Policy

Effective date: May 1, 2026

This Acceptable Use Policy (“AUP”) governs the use of the MentorStack platform and services provided by MentorStack Inc. (“MentorStack,” “we,” “us,” or “our”). This AUP is incorporated into and forms part of our Terms of Service. Capitalized terms not defined here have the meanings given in the Terms of Service.

MentorStack is built to make mentorship programs more effective, equitable, and measurable. This AUP describes behaviors that are inconsistent with that purpose. By using MentorStack, all users — including organization administrators, mentors, and mentees — agree to comply with this policy.

1. Prohibited Conduct

1.1 Harassment and Harmful Behavior

You may not use MentorStack to:

  • Harass, bully, threaten, stalk, or intimidate any other user, including through in-app messaging, session notes, or any other platform feature
  • Post or transmit content that is defamatory, abusive, discriminatory, or that targets individuals based on race, ethnicity, gender, sexual orientation, religion, disability, or other protected characteristics
  • Engage in sexual harassment or unwanted sexual advances toward other users
  • Retaliate against a user who has reported a violation or participated in an investigation of a violation

1.2 Unauthorized Access and Security

You may not:

  • Attempt to gain unauthorized access to any account, system, or network associated with MentorStack
  • Use another user's credentials or impersonate another user or organization
  • Probe, scan, or test the vulnerability of MentorStack systems without prior written authorization from MentorStack
  • Introduce malware, viruses, worms, ransomware, or any other malicious code into the platform or systems used to access it
  • Circumvent or attempt to circumvent any security controls, authentication mechanisms, or access restrictions

1.3 Data Misuse

You may not:

  • Access, collect, or store personal data about other users beyond what is necessary for your use of the platform
  • Use data obtained through MentorStack for any purpose outside the mentorship program, including recruitment, marketing, or commercial solicitation
  • Export or download platform data for use in systems or applications not authorized by your organization
  • Share session content, messages, or personal information belonging to other users without their consent
  • Attempt to re-identify any individual from anonymized or aggregated data

1.4 Automated Access and Scraping

You may not:

  • Use bots, crawlers, scrapers, or other automated tools to access, extract, or index data from the MentorStack platform without prior written authorization
  • Make API calls at a rate that exceeds applicable rate limits or that unreasonably burdens MentorStack infrastructure
  • Mirror, cache, or reproduce platform content outside of MentorStack without authorization

1.5 Prohibited Content

You may not post, upload, or transmit content that:

  • Is unlawful, fraudulent, or facilitates illegal activity
  • Infringes any third-party intellectual property right, including copyright, trademark, or patent
  • Contains sexually explicit material or graphic violence
  • Constitutes spam, unsolicited commercial communications, or chain messages
  • Includes personal information about individuals who have not consented to its inclusion

1.6 Platform Integrity

You may not:

  • Resell, sublicense, or otherwise provide access to MentorStack to third parties outside your organization without MentorStack's prior written consent
  • Use MentorStack to build a competing product or service, or to benchmark the platform for competitive purposes
  • Interfere with or disrupt the platform, its servers, or the networks connected to it
  • Reverse engineer, decompile, or disassemble any part of the MentorStack platform except to the extent permitted by applicable law
  • Remove or obscure any proprietary notices, labels, or branding from the platform

2. Administrator Responsibilities

Organization administrators are responsible for ensuring that users within their organization comply with this AUP. Administrators should:

  • Communicate this AUP to users and incorporate it into their organization's relevant internal policies
  • Promptly investigate and respond to reported violations within their organization
  • Notify MentorStack of any security incidents, unauthorized access, or suspected violations of this policy that could affect other users or the platform
  • Ensure that user accounts are deactivated promptly when an individual leaves the organization or is no longer authorized to use the platform

3. AI-Powered Features

MentorStack uses AI to generate session summaries, meeting preparation materials, skill suggestions, and engagement insights. When using AI-powered features, you agree not to:

  • Attempt to manipulate AI outputs to produce harmful, misleading, or inappropriate content (commonly known as “prompt injection”)
  • Use AI-generated content as a substitute for professional advice (medical, legal, financial, or otherwise)
  • Rely on AI-generated match recommendations, summaries, or assessments without appropriate human review

AI-generated content is provided as a tool to support mentorship conversations — it is not a decision-making system. Final decisions about matching, goals, and program outcomes should always involve human judgment.

4. Consequences of Violations

Violations of this AUP may result in:

  • Warning: For first-time or minor violations, MentorStack or the organization administrator may issue a warning and request corrective action.
  • Suspension: Temporary suspension of the user's account pending investigation or remediation.
  • Termination: Permanent removal of the user from the platform. For severe violations, MentorStack may terminate the organization's subscription in accordance with the Terms of Service.
  • Legal action: For violations that cause harm to MentorStack, other users, or third parties, MentorStack reserves the right to pursue available legal remedies.

MentorStack will generally provide notice before taking action, except where the violation poses an immediate risk to security, privacy, or the integrity of the platform.

5. Reporting Violations

If you believe a user or organization is violating this AUP, please report it to us at support@mentorstack.co with a description of the suspected violation and any relevant evidence. We take all reports seriously and will investigate in good faith. We will not retaliate against users who make good-faith reports.

For security vulnerabilities, please follow our responsible disclosure process and contact security@mentorstack.co.

6. Changes to This Policy

We may update this AUP from time to time. We will notify organization administrators of material changes with at least 14 days' notice. Continued use of MentorStack after changes take effect constitutes acceptance of the updated policy.

7. Contact

For questions about this Acceptable Use Policy, contact us at support@mentorstack.co.

MentorStack Inc.

Toronto, Ontario, Canada