Your Profile & Account

Your profile is the first thing a new mentor or mentee sees about you. It shapes their expectations and sets the tone before your first conversation. A complete, thoughtful profile helps admins make stronger matches and gives your match the context they need to hit the ground running.

Editing Your Profile

1. Click your avatar in the top-right corner of any page, then select Profile. You can also open Profile from the sidebar.
2. Update your details.
3. Click Save Changes.

Profile is for mentors and mentees. Admins do not have a Profile page. Admins reach Settings from the same avatar menu.

What You Can Edit

• Name: Your display name across the platform
• Avatar: Upload a JPEG, PNG, WebP, or GIF photo of up to 8 MB so your matches can put a face to the name
• Seniority level, Timezone, and Time format
• Department: Your organizational unit, optional
• Topics & Preferences: For mentors, the skills you can help mentees with
• Growth Areas: For mentees, the skills you want to build
• Pick at least 3 skills in whichever of those two sections you see. A warning shows until you do, and you are not eligible for matching before that.
• Availability: The days you're free for mentoring sessions
• What are you working toward?: One optional sentence about your aim
• Bio and LinkedIn Profile URL: Both optional
• Skill Self-Assessment: Use Update my skill levels to rate your level in the skills on your profile
• Mentoring Availability: For mentors, whether you are available for new mentees and how many you can take at once

Upload a Résumé to Suggest Skills

Mentors can upload a résumé instead of adding every skill by hand. MentorStack does the first pass:

1. On your profile, under Topics & Preferences, click Upload Resume PDF (up to 5 MB). You can paste an experience summary in the box below it instead.
2. Click Suggest from profile. MentorStack suggests relevant skills based on your experience.
3. Review the suggestions, add the ones that fit, and save.

Your résumé is used only to help build your profile and improve matching.

Diversity Information (Optional)

If your organization is on the Growth plan or above and has enabled DEI tracking, you'll see an optional Diversity Information section on your profile (gender and ethnicity). It has its own Save diversity information button. Sharing this is entirely voluntary:

• Every field is optional, and each includes a Self-describe option.
• Your individual responses are never shown to other members, and they do not affect who you are matched with. They feed aggregate, anonymized diversity reporting only. Admins can read more in DEI Metrics & Tracking.
• You can update or clear these fields at any time.

Notification Preferences

Settings → Notifications controls browser push and your Slack or Teams direct message. See Notifications for the seven categories and what each one covers.

Changing Your Password

There is no in-app password change form. Use the Forgot Password link on the login page to receive a reset email, even if you remember your current password.

For a second layer of protection beyond your password, set up Two-Factor Authentication.

Managing Multiple Roles

If you hold more than one role (e.g., you're both a mentor and a mentee), the sidebar shows the combined navigation for all your roles. There is no separate role switcher: your matches, goals, and meetings for every role appear together, and your profile information is shared across roles.

Data & Privacy

From the Data & Privacy section of your settings, you control your own data:

• Download My Data (under Export Your Data): download all your personal data (profile, goals, meetings, and messages).
• Delete Account (Erase My Details): request erasure of your personal details. There's a 14-day cooling-off period, during which you can cancel the request before anything is removed.

Leaving the Program

If you're leaving but don't want to delete your account, contact your program admin. They can deactivate your membership, which removes your access (it does not end your matches, so ask your admin to end them if needed), and preserves program data for reporting.