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Surveys & Feedback

How to create surveys and collect feedback from program participants. A MentorStack help center guide for program admins.

The best mentorship programs aren't designed once. They're refined continuously based on participant feedback. Surveys close the loop between what you think is working and what mentors and mentees actually experience. Regular feedback collection helps you catch issues early, validate your program design, and build the evidence base you need to justify continued investment. The Surveys page lets you collect structured feedback to assess program effectiveness and identify areas for improvement.

The Surveys page lists every survey with its type, status (Draft, Active, or Closed), question count, and response count. Use the filter tabs above the table (All, Active, Closed, Draft) to view surveys by status.

Surveys page listing draft, active, and closed surveys with status filter tabs
Surveys page listing draft, active, and closed surveys with status filter tabs

Creating a Survey

  1. Navigate to the Surveys page and click Create Survey.
  2. Start from a template (Post-Meeting, Mid-Program, or End of Program) to pre-fill questions, or build from scratch.
  3. Add a name and optional description, set an optional expiry date (the survey closes automatically after it), and choose whether responses are anonymous (on by default).
  4. Choose the audience: Everyone, Specific cohorts, or Specific people. Choose the survey Type: Post-Meeting, Mid-Program, End of Program, or Manager/Sponsor.
  5. Add or edit questions, up to 20 per survey. Drag a question by its grip handle to set the order participants see. You can also use the move controls.
  6. Click Create Survey. It's saved as a Draft: nobody can respond yet.
Create Survey dialog showing template picker, name, description, anonymous toggle, and question types
Create Survey dialog showing template picker, name, description, anonymous toggle, and question types

Tip

Keep surveys short (5–10 questions) for higher response rates. Focus on questions that will change your behavior. If you wouldn't act on an answer, don't ask the question. You can always run follow-up surveys for deeper insights.

Question Types

  • Rating (1-5): A five-point scale for quantitative feedback
  • NPS (0-10): A 0-10 Net Promoter Score scale; this is what feeds the eNPS indicator on the Admin Dashboard
  • Multi-line text: Open-ended responses for qualitative insights
  • Single Choice: Respondents pick one option from a list you define (minimum two options)
  • Multi Choice: Respondents pick one or more options from a list you define
  • Yes / No: A simple binary question

Publishing, Sharing & Closing

Each survey row has actions that change with its status. Hover the icons at the end of a row to see their names:

Survey row actions: edit and publish on a draft, copy link and close on an active survey, reopen on a closed one
Survey row actions: edit and publish on a draft, copy link and close on an active survey, reopen on a closed one
  • Draft → Edit to keep refining, or Activate to make it live so members can respond. The Activate dialog has a Notify participants option, on by default, that sends an in-app notification and an email to the audience. Once a survey is active, its questions and anonymity setting can no longer be edited. Its description, expiry date, and audience stay editable.
  • Active → Edit (description, expiry, and audience only), Copy participant link to share the survey directly, Close survey to stop accepting responses, or View results.
  • Closed → Reopen survey to accept responses again, View results, or Edit survey.
  • Duplicate survey is also available on a row, to start a new survey from an existing one.

Viewing Results

Click the View results icon on any activated survey to see aggregated results. Toggle between By question (charts and summaries per question) and By respondent (individual submissions, anonymous by default). Export CSV downloads the responses.

Survey results showing response rate, a rating average, and multiple-choice and yes/no breakdowns per question
Survey results showing response rate, a rating average, and multiple-choice and yes/no breakdowns per question
  • Respondents: How many people have submitted the survey
  • Aggregated answers: Charts and summaries for each question
  • Individual responses: Detailed per-respondent data (anonymous by default)

Note

Survey responses are anonymous by default. Set this with the Anonymous responses toggle when creating a survey. It can't be changed once the survey is active.

Getting the Most Out of Surveys

  • Survey at key moments, not just at the end. Send a brief check-in at week 2–3 of a cohort to catch problems early, a midpoint survey to adjust course, and a final survey to measure outcomes.
  • Ask about outcomes, not just satisfaction. "Did you achieve your primary goal?" is more useful than "Did you enjoy the program?" Satisfaction without progress is a warning sign.
  • Close the feedback loop. Share aggregated survey results with participants and tell them what you're changing as a result. People give better feedback when they see it leads to action.
  • Track trends across cohorts. A single survey is a snapshot. Comparing results across cohorts reveals whether your program is actually improving over time.
  • Use rating scales for benchmarking, free text for discovery. Quantitative questions let you track trends; open-ended questions surface problems you didn't know to ask about.

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