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Surveys & Feedback

How to create surveys and collect feedback from program participants

The best mentorship programs aren't designed once. They're refined continuously based on participant feedback. Surveys close the loop between what you think is working and what mentors and mentees actually experience. Regular feedback collection helps you catch issues early, validate your program design, and build the evidence base you need to justify continued investment. The Surveys page lets you collect structured feedback to assess program effectiveness and identify areas for improvement.

Surveys page
Surveys page

Creating a Survey

  1. Navigate to the Surveys page.
  2. Click Create Survey.
  3. Add a title and optional description.
  4. Add questions, choosing from multiple choice, rating scale, or free text.
  5. Select the audience: All members, Mentors only, or Mentees only.
  6. Click Publish to send the survey.

Tip

Keep surveys short (5–10 questions) for higher response rates. Focus on questions that will change your behavior. If you wouldn't act on an answer, don't ask the question. You can always run follow-up surveys for deeper insights.

Question Types

  • Multiple choice: Let respondents pick one or more options
  • Rating scale: 1–5 or 1–10 scales for quantitative feedback
  • Free text: Open-ended responses for qualitative insights

Viewing Results

Published surveys show response rates and aggregated results. Click into any survey to see:

  • Response rate: How many recipients have completed the survey
  • Aggregated answers: Charts and summaries for each question
  • Individual responses: Detailed per-respondent data (anonymous by default)

Note

Survey responses are anonymous by default. You can change this in survey settings if your program requires identified feedback.

Getting the Most Out of Surveys

  • Survey at key moments, not just at the end. Send a brief check-in at week 2–3 of a cohort to catch problems early, a midpoint survey to adjust course, and a final survey to measure outcomes.
  • Ask about outcomes, not just satisfaction. "Did you achieve your primary goal?" is more useful than "Did you enjoy the program?" Satisfaction without progress is a warning sign.
  • Close the feedback loop. Share aggregated survey results with participants and tell them what you're changing as a result. People give better feedback when they see it leads to action.
  • Track trends across cohorts. A single survey is a snapshot. Comparing results across cohorts reveals whether your program is actually improving over time.
  • Use rating scales for benchmarking, free text for discovery. Quantitative questions let you track trends; open-ended questions surface problems you didn't know to ask about.