Meetings & Action Items
What admins see about meetings across the program: per-match records, cadence, reminders, and action items.
Mentors and mentees schedule and run their own meetings. As an admin, you don't book meetings yourself, but MentorStack gives you visibility into meetings across every match in your program.
Meetings on Each Match
Open any match from the Matches page and select its Meetings tab to see that pair's scheduled and completed meetings. A neighbouring Action Items tab shows the tasks the mentor and mentee have set for themselves. As an admin you can view both tabs, but creating, editing, or completing an action item is reserved for the two people in the match.
Cadence Across the Program
To see how often meetings are actually happening across your whole program, not just one match, go to the Analytics page. Its core metrics include Meeting Frequency (meetings per active match per month) and Meeting Attendance Rate. See Understanding Analytics for how to read these alongside your other program health indicators.
Your Dashboard also lists recently completed meetings in its activity feed, a rolling view of the last 7 days across the whole organization, so you can spot a program that has gone quiet without opening every match.
Reminders
MentorStack automatically emails a reminder before each scheduled meeting. Today, the reminder lead time is a fixed 24 hours before the meeting, and it applies organization-wide. There is currently no settings page to change this lead time yourself.
Calendar Sync
Mentors and mentees can each connect their own Outlook Calendar from their personal Settings page. Once connected, meetings booked in MentorStack are created on that calendar automatically, and cancellations or reschedules update it too. You don't need to connect anything yourself as an admin, but it's worth knowing that a connected calendar is what makes a MentorStack meeting show up on a participant's Outlook.
Tip
If a program looks inactive on the Dashboard, check the Meeting Frequency card on Analytics before assuming nobody is meeting. A cohort near the end of its cycle can legitimately taper off, while a stalled match usually shows up as a long gap since its last completed meeting.
What to Watch For
- A match with no Meetings tab activity for several weeks is a candidate for a check-in or a nudge.
- Action items piling up as open across many matches can mean mentors and mentees aren't closing the loop between sessions, even if meetings themselves are happening on schedule.
- A falling Meeting Attendance Rate on Analytics is often the earliest sign of program fatigue, well before completion or goal metrics move.